ClearHolidays™ Privacy Policy

We value the trust you place in clearholidays.com That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with clearholidays.com While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

Use of Demographic and Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.

Cook: A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. clearholidays.com places both permanent and temporary cookies in your computer's hard drive. clearholidays.com’s cookies do not contain any of your personally identifiable information.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. clearholidays.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Sharing of travel photos / videos

By submitting Your videos/photos on our website or through email or any other medium of communication to clearholidays.com, for good and valuable consideration, the sufficiency and receipt of which You acknowledge, You grant to clearholidays.com a non-exclusive, perpetual, worldwide, fully paid and royalty - free, transferable, and sub-licensable, license to edit, telecast, rerun, reproduce, use, syndicate, license, print, distribute and otherwise exploit in any manner the materials You submit, or any portion thereof, in or in connection with any of clearholidays.com and any of its affiliates’ websites, programming, platforms and/or applications, and in connection with the promotion, marketing and advertisement of any of the foregoing (the manner, mode and extent of which are subject to change without notice to You), in any manner and in any medium or forum, whether now known or hereafter devised, throughout the world and the universe. You represent and warrant to clearholidays.com that you have the full legal right, power and authority to grant to clearholidays.com the license provided for herein, that you own or control the complete Submission(s).

You agree that Your Submission(s), and the exercise of the rights granted herein, pursuant to these Terms, does not and will not violate any applicable state laws or regulations, or cause a breach of any agreement(s) with any third parties; and that none of the Submissions will infringe any copyright, invade any right of privacy, right of publicity, contain any libelous or slanderous material, or infringe or violate any intellectual property right or other right (including common law rights) of any other person or entity.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. clearholidays.com is not responsible for the privacy practices or the content of those linked websites.

Security Precautions

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Choice/Opt-Out

clearholidays.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from all clearholidays.com lists and newsletters, Please contact us at the address below.

Questions?

Questions regarding this statement should be directed to the following address: support@clearholidays.in

Advertisements on clearholidays.com

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

ClearHolidays™ Cancellation/ Refund Policy

ClearHolidays believes in helping its travel agents as far as possible and has, therefore, a liberal cancellation policy.

If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue applicable refund provided such refund is sought pursuant to cancellation and the request for same is made within 1 hour of your purchase. To request a refund, simply contact us with your purchase details within 1 hour of your purchase. Cancellation of the successful premium listing of travel agents will be considered only if the request is made within 1 hour of placing an order. However, the cancellation request will not be entertained from travel agents if the order(s) have been communicated to us after 1 hour.

To expedite refund proces please include your order/transaction number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period; however, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.

In case of force majeure cases (such as curfew, riots etc), ClearHolidays shall not be liable for any losses made thereof. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.

ClearHolidays or its affiliate partners will not be liable for any Visa rejections and ClearHolidays cancellation policies would still stand as they are. No matter whatever the circumstances are, travel agents will not be able to cancel the order after 1 hour and the refund will not be processed.